At luck7, your privacy is not merely a legal obligation — it is the foundation of the trust we build together with you. This document clearly explains how we collect, use and protect the personal information of every member.
All data transmitted between your device and luck7 servers is protected with industry-standard 256-bit SSL encryption.
Luck7 has never and will never sell your personal data to any third party for commercial purposes.
You have the right to access, correct or request deletion of your personal data at any time.
All luck7 data management practices are in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Luck7 values the privacy of every member who uses our platform. As an online entertainment platform operating in Malaysia, we understand that your trust is our most valuable asset — and that trust begins with transparency about how we handle your personal data.
This Privacy Policy was drafted to comply with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data management. It applies to all users who access or use luck7 services, including website visitors, registered members and any party that interacts with our platform in any manner.
We believe that clear, easy-to-understand information is better than lengthy, complex legal documents. That is why we have written this Privacy Policy in plain language that is accessible to all Malaysian users, without sacrificing legal accuracy.
Luck7 only collects data that is strictly necessary to provide our services safely and efficiently. The following are the categories of data we collect:
Full name, identity card number, date of birth, gender, and identity document images for the KYC verification process.
Email address, mobile phone number and residential address used for account communications and transaction verification.
Bank account numbers, digital wallet details (Touch 'n Go, GrabPay, DuitNow), and records of all deposit and withdrawal transactions.
Game records, betting history, login activity, session duration, and interactions with luck7 platform features.
IP address, browser type, operating system, device model and general geolocation data for security and verification purposes.
Records of conversations with the customer support team, complaints, feedback, and any written communications through the platform.
We do not collect sensitive information such as medical records, religious beliefs or political views. All data collected is limited to what is genuinely necessary for the platform's operations.
The personal data we collect is used exclusively for the following purposes only:
Luck7 uses a multi-layered security infrastructure to ensure your data is always protected from unauthorised access, breaches, or misuse.
Your personal data will be retained for as long as your account is active, or as long as necessary to fulfil the stated purposes. After account closure, certain data may be retained for an additional period to meet legal and regulatory requirements — typically not exceeding seven (7) years.
Luck7 does not sell, rent, or trade your personal data to any third party. However, there are limited situations where we may need to share certain information:
In all of the above cases, only the minimum necessary information will be shared, and all third parties are bound by confidentiality obligations as stringent as our own internal standards.
Luck7 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored on your device when you visit our website.
| Cookie Types | Purpose | Duration | Opt-Out Available? |
|---|---|---|---|
| Mandatory Session Cookies |
Maintain your login status and session security. | Until logout | No — required for core functionality |
| Preferences Preference Cookies |
Save your language preferences, theme, and display settings. | 12 months | Yes — but your experience may be affected |
| Analytics Performance Cookies |
Help us understand how players use the platform for continuous improvement. | 6 months | Yes — via browser settings |
You can manage or delete cookies at any time through your browser settings. Please note that deleting essential cookies may affect the core functionality of the luck7 platform.
Under Malaysia's PDPA and luck7's internal policies, you have the following rights regarding your personal data:
Request a copy of all personal data we hold about you.
Request correction of any inaccurate or incomplete personal data.
Request deletion of your data, subject to applicable legal requirements.
Request restriction of your data processing in certain legally permitted situations.
Receive your data in a structured, machine-readable format for portability.
Object to the processing of your data for direct marketing purposes at any time.
To exercise any of the rights above, please contact our privacy team via live chat on the platform or by email at [email protected]. We will process your request within 30 business days.
The luck7 platform is exclusively for individuals aged 18 and above. We do not intentionally collect or process personal data from children under the age of 18.
If we discover that personal data of an individual under the age of 18 has been inadvertently collected, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who find that their child has registered on our platform are requested to contact our support team immediately.
The luck7 platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies solely to the luck7 platform and does not cover the privacy practices of any third party.
Luck7 is not responsible for the content, privacy policies, or security practices of any third-party websites or services. We encourage you to read the privacy policy of each platform you visit separately.
Third-party payment providers integrated with luck7 — such as local banks, Touch 'n Go, and GrabPay — have their own privacy policies governing how they handle your transaction data on their end.
Luck7 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements.
Any material amendments will be communicated to all registered members via in-platform notifications and/or email at least 7 days before those amendments take effect. For minor changes that do not affect your fundamental rights, we will update the "Last Updated" date at the top of this document.
We encourage you to review this Privacy Policy periodically. Continued use of the luck7 platform after the effective date of any amendments constitutes your acceptance of the updated policy.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, luck7's Data Protection Officer (DPO) team is ready to assist you.
If you are not satisfied with our response, you also have the right to lodge a complaint with the Malaysian Personal Data Protection Department or the relevant regulatory authority.
We don't just comply with the law — we go a step further to ensure your data is truly secure and your privacy is fully respected.
Luck7 only collects data that is strictly necessary. No excessive information is requested, and every data field we collect has a clear and legitimate justification.
256-bit SSL encryption, two-factor authentication (2FA), real-time threat monitoring, and strict access controls ensure your data is protected at every level.
We tell you exactly what data is collected, why it is collected and how it is used. No hidden agenda, no misleading fine print.
All luck7 data management practices are designed to fully comply with Malaysia's Personal Data Protection Act 2010 and international regulatory standards.
Through your account settings, you can manage marketing preferences, update personal information, and submit data management requests quickly without long wait times.
Luck7 has a dedicated Data Protection Officer (DPO) to handle all privacy-related enquiries and requests promptly and professionally.
With high-standard data protection, transparent terms and 24/7 customer support, luck7 is the platform of choice for Malaysian players who value trust as highly as entertainment.